Now we're Mac-ing it!

As I arrived at IBM on Tuesday and was unpacking my laptop, Avinash informed me that he had a present for me in the other training room. I immediately recognized the debris strewn about. The new iMacs were here! They were setting up 2 and you could just see the excitement in the team's faces! This was the LAT/Newsday team who are set to start taking calls next week so it was imperative that we get them familiar with these beauties. They were impressed with the large, bright beautiful screen. Since we couldn't project it, I asked everyone to gather around and we just dug right in. I gave them a rundown of the hardware, where the ports were located, how the optical drive worked and surprised them with the iChat camera. We went through all the System Preferences so they could become familiar with the settings. I was asked more than once where would you reload any drivers. I told them that Macs are very much much plug and play. "It just works!" After my presentation to this group, I hung around for questions, but stressed that they needed to get on the Mac and play with it. Being as they only had 2, they all rotated through and worked well in sharing their new-found knowledge and excitement!

After the dinner break it was my turn to give the Orlando Dog and Pony show to our group. I had previously given some info, but not to the whole group. I showed them the tools that were available to them in Citrix and I also showed them the Knowledge Base, which will be added later. We discussed Trax and Merlin and other Sentinel sites. I explained how we image our computers, what naming convention we use, what email programs are utilized. I also showed them how we want our incidents filled out. I detailed the list of our bureaus and how they may be referenced different ways. There was such much! I hope I didn't leave anything out. Well, I am still here for another week and a half if I forgot anything. I am sure I will have more to say later.

I am still getting to know our team and seeing the list of names submitted for account access has really helped. I asked them to please start using name cards so that I get to know each one by name. Later, I will take a picture of each one so Orlando, and the other papers, can get to know them as well. Peggy shot a bit of video of each of her team members introducing thim/herself. That sounds like a great idea! In the meantime, here are shots of the class. They were just returning from dinner, so everyone may not be in the pictures.

Peggy brought me a coffee mug from her apartment this morning. Oh bless you! Finally a decent size cup of coffee! This is the cup I have been using, which is not much more than a shot glass. How many of those do you think it would take to fill my coffee mug back at the office, twice?