Monday we did mock calls, with no phone. I sat at the front of the room and reported all kinds of problems with my computer and accounts. Each call was "answered" and questioning and troubleshooting began. Every once in a while I would try to throw them a curve ("this is a Mac") but they persevered and eventually all my computer problems had been solved!
I met with each of the team members and got a bit of video of each on introducing themselves. (I did not solicit any comments concerning myself!) They are all so very excited to be working for Tribune. I am trying to figure out how to get the videos posted to a web page. Evidently my camera settings were too high and the videos are huge! As soon as I get that technical glitch figured out, you'll get to meet the team.
I met with each of the team members and got a bit of video of each on introducing themselves. (I did not solicit any comments concerning myself!) They are all so very excited to be working for Tribune. I am trying to figure out how to get the videos posted to a web page. Evidently my camera settings were too high and the videos are huge! As soon as I get that technical glitch figured out, you'll get to meet the team.
On Tuesday Peggy and I went shopping for all the souvenirs I promised. She had Ramesh take us to Asian Arts, a hand craft store. There were so many interesting and handcrafted items. The sales staff were very attentive and gave us the red carpet treatment. Heck they gave us the brown, green, and gold carpet treatment as well. They showed us so many beautiful rugs, each one meticuloustly knotted by hand. Peggy loved to watch the presentation of each rug as it was ceremoniously presented and unrolled. I ended up buying a small one that will look nice in the e
ntry of the den.
ntry of the den. I bought stuff for the kids (yes, Matthew, I bought you something!) and a beautiful pashmina for my mom. I just know she's going to love just touching it, as I did. My favorite purchase of the day though was an Indian Opal ring that I purchased for myself. Thank you for the birthday present Steve!
After shopping we went to lunch at Mozaic Cafe at the Taj Residency Hotel. Peggy had been looking forward to eating thier pizza. After quite a while we were waited on and soon informed that they were out of pizza! We had to go back to the menu and decide ag
ain. I went for the club sandwich and she opted for the Philly Cheesesteak, which wasn't too bad considering how far we were from Philly. From there the service went downhill. We sat for quite a while before they cleared the plates. We decided we would like some coffee since we were going to be up so late at work. If it was only that easy. When the waiter finally came back we asked him for 2 coffees and Tiramasu. He seemed confused about the coffee part, but repeated Tiramasu, or so we thought. After another long pause, he appeared at the table with Tomato Soup! Talk about a communications breakdown. Peggy and I had a good chuckle, but we never had any coffee. Finally Peggy walked out and told them we had to go and to give us the bill. They were quick (now!) to tell us the Tiramasu was ready, but they never did mention the coffee. She paid the bill, without dessert, and we headed to IBM.
ain. I went for the club sandwich and she opted for the Philly Cheesesteak, which wasn't too bad considering how far we were from Philly. From there the service went downhill. We sat for quite a while before they cleared the plates. We decided we would like some coffee since we were going to be up so late at work. If it was only that easy. When the waiter finally came back we asked him for 2 coffees and Tiramasu. He seemed confused about the coffee part, but repeated Tiramasu, or so we thought. After another long pause, he appeared at the table with Tomato Soup! Talk about a communications breakdown. Peggy and I had a good chuckle, but we never had any coffee. Finally Peggy walked out and told them we had to go and to give us the bill. They were quick (now!) to tell us the Tiramasu was ready, but they never did mention the coffee. She paid the bill, without dessert, and we headed to IBM.Rishi has been under the weather the last couple of days, so after the group took another assesment, I took over the class. I went over the particulars for calls for the Orlando Sentinel. I started with a satellite map of Florida so they could get a feel for where we are. I then moved to a road map of the Central Florida area and pointed out how widespread our coverage area is and where the bureaus and distribution centers are located. I then moved on to my PowerPoint presentation, highlighting our most common calls and how to handle them. After that we poked around in the Knowledge Base. I gave them the URL since the link is not on Citrix yet. That way when they have time they can go in and take a look for themselved and become more familiar with the entries. I stressed that it was a work in progress and I will be tackling it even more so when I get back to Orlando, right Alex?
After a break they brought in the iMacs. This group hadn't played with the them yet and were eager to get their hands on them. There were 26 students in the class that day and only 2 iMacs. I had everyone gather around while I explained the basics: System Preferences, folder structure, account settings, etc. We then gave them time to rotate through and each have one on one time with them. One of the students even uploaded a photo of his dog from his phone to the Mac through Bluetooth!
Before I left for the night I got word of voluntary and involuntary separations back at the Orlando Sentinel. It is always sad to hear some of your co-workers may be leaving. Most of the cuts, I understand, are in the newsroom. Since I came to technolgoy from the newsroom, I feel especially sad. I have worked most closely with this group and hate to see any of them go. I will be back next week so have time to say any good-byes I need to say.
No comments:
Post a Comment